Privacy Policy
This Policy explains what personal data Fluera processes when you use https://fluera.com and related Fluera features.
1. Controller And Contact
Fluera is operated by Maxim Kapitonov, based in Montevideo, Uruguay (“Fluera”, “we”, “us”). We determine the purposes and means of processing personal data for the service.
Contact: [email protected].
2. Data We Process
We process only data needed to run, secure, and improve Fluera.
| Category | Examples |
|---|---|
| Account data | Email, nickname, optional name, optional avatar |
| Sign-in data | Email and account identifier from Yandex ID when you choose Yandex sign-in; similar data from another sign-in provider if enabled and chosen |
| Learning data | Course choices, progress, answers, vocabulary, review history, settings |
| Technical data | IP address, browser, device, cookies, local storage, access time, security logs |
| Product analytics | Basic in-product events such as page views, lesson starts, answers, errors, and conversion events |
| Support data | Messages you send to support and related contact information |
We do not intentionally collect payment card data because Fluera does not accept user payments at the effective date of this Policy.
3. Why We Process Data
We process data to:
- create and identify your account;
- let you sign in and keep your session secure;
- save learning progress, vocabulary, and preferences;
- provide lessons, exercises, review, and support;
- prevent abuse, spam, unauthorized access, and technical incidents;
- understand how the product works and improve Fluera;
- comply with legal obligations.
4. Cookies And Analytics
Fluera uses cookies and local storage for login sessions, preferences, security, and product operation.
We also use limited analytics to understand whether the product works correctly. At the effective date:
- first-party Fluera analytics records basic product events through Fluera’s own API;
- Microsoft Clarity is active and may collect usage information such as interactions, approximate device/browser data, heatmaps, and session replay data;
- Google Analytics is not active at the effective date, but may be added later for aggregated traffic statistics.
If Google Analytics or another analytics provider is enabled later, this page is the place where the active provider list will be kept current.
You can restrict cookies in your browser. Some Fluera features may stop working correctly.
5. Sharing With Third Parties
We do not sell personal data. We may share data only when needed for:
- hosting, CDN, security, email delivery, logging, and other technical providers;
- sign-in providers, only when you choose that sign-in method;
- analytics providers listed in this Policy;
- compliance with law, lawful requests, or protection of Fluera and users.
Third-party providers process data under their own terms and privacy notices where applicable.
6. International Processing
Fluera and its technical providers may process data in countries other than your country of residence. We use this only as needed to operate the service and protect data.
7. Retention
We keep personal data only as long as needed for the purposes described in this Policy.
Account and learning data is generally kept while your account exists. Security logs, backups, and support records may be kept for a limited period after deletion if needed for security, legal, or operational reasons.
8. Your Choices And Rights
Depending on your location, you may have the right to access, correct, delete, restrict, object to processing, or receive a copy of your data.
You can update some account data in your profile. To delete your account and related personal data, use the Fluera account deletion page. If you cannot sign in, email [email protected] with the subject “Data deletion request”. We will complete deletion within 5 business days unless we must keep specific data by law or for legitimate security reasons.
9. Security
We use reasonable technical and organizational measures to protect personal data, including HTTPS, access controls, backups, and operational monitoring. No internet service can guarantee absolute security.
10. Children
Fluera is not directed to children below the age at which they can legally consent to data processing in their country without a parent or guardian. If you believe a child has provided personal data without proper consent, contact us.
11. Changes
We may update this Policy when the service, analytics providers, legal requirements, or data practices change. The current version is available at https://fluera.com/privacy.